Each month Service Scouts recognizes an exceptional Scout as well as a Remarkable Service Performance by one of our Clients employees.  We see our Scouts as our most valuable asset and appreciate their dedication and commitment to serve our Clients. We want to share and recognize a specific employee performance that we found while Scouting.  

Client's Performance of the month

Epiphany, a Dallas Cowboys Security Employee

On September 27, 2009, Epiphany, a Dallas Cowboys Security Employee, received a 100% Shop. 

"Epiphany approached me with sincere eye contact, politely smiled and greeted. I asked her about how much tickets were for the next game. She said she didn't know but said that Guest Services would be able to help me and instead of directing me where to go, she walked me to Guest Services. As we were walking through a crowd, Epiphany put her arm out motioning for me to go first. She went out of her way to be very friendly and initiated pleasant conversation with me along the way. She then told the Guest Services employee what I was inquiring about. She waited until I was satisfied and then Epiphany thanked me, provided a fond farewell and asked if i needed anything else she would be glad to help me.. I was so impressed by her! Epiphany exceeded my expectations!" 

- Sue B., Service Scout 

scout of the month

Burt F., California

Burt has been Service Scouting six of our Clients in California since 2003, performing 416 Shops. His Service Scout Rating is a 9.36. He takes a great joy in Service Scouting and is excellent in reporting all the facts and telling the story as if you were there in reading his narratives. He constantly fills in as a substitution at the last minute, and completes all assignments on time. Burt takes pride in helping our Clients improve the "Customer Experience". On August 25th and August 27th, 2009 we had him evaluate specific employees that our Client wanted us to target. Of the five employees he observed, four were performing customer service well, but one of them was giving free beer to customers whom based on the conversations appeared to be friends. Each of them appeared too young to be of drinking age. In addition, the employee never asked for identification of the customers that appeared to be under 21 years of age. Burt took the initiative to observe and document this employees actions for approximately 45 minutes. Burt then contacted our Quality Assurance Coordinator and made himself available to meet with our Client personally, presenting the details of many transactions. He also volunteered to go back and continue observing. At the last minute on September 11, our Client requested another target observation and Burt happened to be scheduled and was very happy to be able to help. Our Client was impressed with Burt's initiative, commitment to serve, and his professional approach. We are proud to have Burt on board as a Scout serving our Clients!