Service Scouts : Recognizing and Rewarding Exceptional Service

Every month Service Scouts honors an outstanding scout and service story.

Become a Scout

Service Scouts™ represents some of America's finest corporations, including many Fortune 500 companies. Our clients include sports and entertainment venues, restaurants, retail stores, golf courses, banks, resorts, and hotels to name a few. In order to continually provide a fresh perspective for our clients, Service Scouts™ screens applicants on an ongoing basis. Scouting is fun and exciting but also must be approached very seriously and is definitely not for everyone.

What our scouts say

"I love shopping for Service Scouts. Jim is great and very easy to get along with and understand. I recently picked up 2 more shops to do for him while in the Atlanta area. I can't say enough good about this company especially Jim. He has a lot of patience and treats his shoppers with honesty and integrity."
- Lynnie B, Service Scout
Shopper Forum Post on Volition.com

Scout of the Month

Burt F., California

Burt has been Service Scouting six of our Clients in California since 2003, performing 416 Shops. His Service Scout Rating is a 9.36. He takes a great joy in Service Scouting and is excellent in reporting all the facts and telling the story as if you were there in reading his narratives. He constantly fills in as a substitution at the last minute, and completes all assignments on time. Burt takes pride in helping our Clients improve the "Customer Experience". On August 25th and August 27th, 2009 we had him evaluate specific employees that our Client wanted us to target. Of the five employees he observed, four were performing customer service well, but one of them was giving free beer to customers whom based on the conversations appeared to be friends. Each of them appeared too young to be of drinking age. In addition, the employee never asked for identification of the customers that appeared to be under 21 years of age. Burt took the initiative to observe and document this employees actions for approximately 45 minutes. Burt then contacted our Quality Assurance Coordinator and made himself available to meet with our Client personally, presenting the details of many transactions. He also volunteered to go back and continue observing. At the last minute on September 11, our Client requested another target observation and Burt happened to be scheduled and was very happy to be able to help. Our Client was impressed with Burt's initiative, commitment to serve, and his professional approach. We are proud to have Burt on board as a Scout serving our Clients!

Click Here for an Application >>

To complete the application process you will need your Social Security Number, a scanned image of a valid drivers license, a completed W-9 (download here) and three references with phone numbers and email addresses

We are seeking individuals with a keen eye, those who are extremely conscientious and responsible in honoring their commitments, and those who are able to effectively write non-judgmental narrative that can be used to generate actionable data.

Requirements:
• Must be 18 years of age or older
• Must have reliable transportation
• Must have good written communication skills
• Must be able to focus on details
• Must have internet access

Our Quality Assurance Coordinators will rate your performance on this criteria:
• Was the Shop submitted on time?
• Was the Shop sent back to the Service Scout for corrections?
• Did the Shop fulfill our Clients' minimum requirements?
• Did the Service Scout use proper grammar, punctuation, capitalization, spelling, and their overall content, and a professional tone?
• Did the Service Scout effectively provide names and/or proper descriptions of all employees?
• Was it necessary to edit or make any corrections to the Shop?
• Did the Service Scout exceed expectations?

Service Scouts shopping in Nevada by law are not independent contractors and will be hired as an employee after an accepted registration based on needs.