 |
About Service Scouts Since 1996, Service Scouts the nation’s premiere mystery shopping and service improvement consulting company. We partner with our clients to develop service and operations solutions incorporating best practices, measuring expectations, realigning service drivers, motivating management and employees to create an energy your patrons will feel, appreciate, and value. |
Who are Our Scouts? We have over 10,000 Service Scouts and operating in all 50 States. The typical industry term of "mystery shoppers", "secret shoppers" is whom we call our Service Scouts. We renamed and like the terminology as we feel our Service Scouts are arguably the best and do more than shop! A Service Scout is extensively screened during the application process. A Service Scout is personally trained by our Quality Assurance Coordinators. A Service Scout then is Certified. We rate our Service Scouts after each Shop in several categories. We feel they are our most valuable asset and yours as well once you partner with us. We reward our very best Service Scouts in many ways. Our Quality Assurance Coordinators We employ a Quality Assurance Coordinator residing in your Marketplace that you can meet with at your location. They are responsible to recruit, screen, train, and certify each Service Scout as well as edit and distribute the Shops and all Service Scout Data to you. We promote from within so every one of our Quality Assurance Coordinators has been a Service Scout. Our Quality Assurance Coordinators all have at least 3 years or more with our company and several of our Quality Assurance Coordinators have been with us since 1996. What Our Scouts Say "I can't say enough nice things about the schedulers with this company! After reading about so many companies that simply drop shoppers when something goes wrong, it is nice to know there are still some with a heart. I've performed a few shops for them. All except the last two went off without a hitch. When a computer problem got in the way, the scheduler went well beyond the call of duty to work with me and to make sure I got credit for the shops. (Thank you, Nancy!!!) I've had the opportunity to work with Cheryl as well. They are both wonderful." |
Jim Smith, a former retail grocery executive, founded Service Scouts in 1996. As a renowned business operations and customer care expert, he serves as a hands-on president. The Client list is impressive to say the least and he is humbled by the ability to serve anyone whether it be a Fortune 500 Company or a small sole proprietor. With more than 25 years experience of business and management experience, his innovative vision offers his clients exceptional expertise in building integrated organizational dynamics which include: developing quality performance practices and standards, forming and realizing customer service objectives, creating positive employee attitudes through effective recognition programs, and measuring results through consistent customer feedback. "Jim Smith is a great asset to the management consulting industry. His professionalism and knowledge of exceptional service are the upper echelon of the industry. I have enjoyed working for and with Jim.”
|
